Refund policy

Effective October 1, 2026. Questions: info@primeputt.com

60-day money-back guarantee on putting mats

Love it or send it back. Live with it for 60 days. If it isn’t the green you pictured in your house, send it back for a full refund. Putt on it as much as you like: a mat you’ve used still qualifies.

  • Window. 60 days from the day your mat is delivered.
  • Refund. The full purchase price, back to your original payment method. No restocking fee, and nothing is taken out for shipping.
  • Return shipping. In the continental U.S. (the 48 contiguous states and Washington, D.C.), we email you a prepaid label. From Alaska, Hawaii, U.S. territories or outside the U.S., you pay the return shipping, and shipping or duties you paid at checkout aren’t refunded. Email us before you send it and we’ll help you find the cheapest way back.
  • What to send back. The mat, the three cups and the walnut backstop. Use the original box if you still have it. If you don’t, email us and we’ll tell you how to pack it.
  • Free gifts. If your order came with free items because you bought the mat, send them back with it. Anything we don’t get back is deducted at the price we sell it for on primeputt.com.
  • Damage. A mat that has been putted on comes back for a full refund. If it comes back damaged beyond normal use (cut, chewed, burned, stained or water-damaged), we’ll email you photos and talk it through before refunding less.
  • Giveaway prizes. A mat won in a PrimePutt giveaway carries the warranty below, but it isn’t eligible for a refund.

How to return a mat

  1. Email info@primeputt.com with your order number. You don’t need to give a reason, though we’d like to hear it.
  2. We email you the prepaid label (continental U.S.) and packing instructions.
  3. Drop it off. We refund within 14 business days of the return reaching our warehouse, and we email you when we do. Your bank may take a few more days to post it.

Changing sizes

Within the 60 days, email us and tell us which size you want. We send a label for the mat you have. Place a new order for the new size, and we refund the first mat once it reaches us.

Other products

Products other than putting mats can be returned within 30 days of delivery, unused and in their original packaging, for a refund of the purchase price. You pay the return shipping.

Damaged, wrong or creased on arrival

Check your order when it arrives. If anything arrives damaged or defective, if we sent the wrong item, or if your mat arrives with a crease, email us a photo and we’ll replace it at no cost to you.

One-year limited warranty

Level Sports Co., the company behind PrimePutt, warrants every PrimePutt putting mat against defects in materials and workmanship for one year from delivery, under normal indoor and outdoor use.

  • Who’s covered. The person who bought the mat from primeputt.com, and anyone who received it from them as a gift.
  • What’s covered. The mat (turf and rubber backing), the cups and the walnut backstop. For example: turf separating from the backing, a crease or bump that develops under normal use, or a cup that cracks under normal use.
  • What isn’t covered.
    • Normal wear and tear. This includes loose strands or light fraying along the edges. Trim them with sharp scissors; it won’t change how the mat looks or rolls.
    • Damage from misuse or accidents, such as folding or crushing the mat, storing it with weight on top, pets, cuts, burns and spills.
    • The walnut backstop left outside in the weather.
    • Cosmetic marks a mat was sold with, such as on a scratch-and-dent mat.
  • What we’ll do. Repair or replace the defective part or the mat, at our choice. If we can’t do either, we refund what you paid. In the continental U.S., we pay shipping both ways. A repaired or replacement mat is covered for whatever is left of the original year.
  • How to make a claim. Within the year, email info@primeputt.com with your order number, photos of the problem and a short description. We may ask you to send the part back.
  • Mats bought before this policy. The warranty covers any PrimePutt mat delivered within the last year, including mats bought before this policy took effect.
  • Limits. Any implied warranty, including the implied warranties of merchantability and fitness for a particular purpose, lasts only for the one-year term of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. We are not responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
  • Warrantor. Level Sports Co., 2810 N Church St, Unit 69952, Wilmington, DE 19802. info@primeputt.com. A printed copy of this warranty is available on request.

Custom orders

Custom orders are covered by the guarantee and the warranty, but you pay shipping both ways. Email us before you send anything back.